Please attach that log on your next reply Saved logs are found under this sub-folder: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs You will be asked to click Start Cleanup to remove the threats before continuing the scan. This is because further scanning could enable the threat to spread. Note: If threats are found in the computer memory, the scan stops. Memory, including system memory on 32-bit (x86) versions of WindowsĪll local hard drives, fixed and removable The Virus Removal Tool scans the following areas of your computer: If no threats were found please confirm that result. (bottom left hand corner)Ĭlose the Notepad document, close the Threat Details screen, then click Start cleanup If any threats are found click Details, then View log file. Once the virus database has been updated click Start Scanning Select I accept the terms in this license agreement, then click Next twice This scan is very thorough so it may take several hours to complete, please be patient. Please close all other open applications and Do Not use your PC whilst the scan is in progress. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete. You will need to send Sophos and email to get a link to download the scanner, please do so.ĭownload Sophos Free Virus Removal Tool and save it to your desktop. Endpoint Detection & Response for ServersĬan you please zip up the FSS.EXE program and attach it to your next reply please run the following antivirus scan
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |